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Telecom Services

To complete in today's marketplace an organization must be equipped to design, install and facilitate the infrastructure and service provisioning needs of the local, long distance, and Internet carrier industry.  This requires specialized knowledge and experience in transmission services and system practices place us strategically to serve the needs of this emerging industry. The following are a few of the services that should be offered. 

 
    • Collocation
    • Network Operations Center (NOC)
    • Recovery Center (RC)
    • Control Center (CC)

Collocation

The explosion of Competitive Local Exchange Carriers (CLEC) entering the marketplace and seeking interconnection to Incumbent Local Exchange Carrier (ILEC) facilities has made the need for collocation provisioning and fulfillment a major opportunity.

Collocation is the methodology whereby Competitive Local Exchange Carriers (CLEC) are permitted to install or access equipment necessary for interconnection or use of unbundled network elements at Incumbent Local Exchange Carrier's (ILEC) facilities.  All references to central office-like work will use the inclusive term of CLEC.

Collocation can be accomplished in two ways: (1) physically, where the CLEC owns the equipment and simply leases space for that equipment from the ILEC; or (2) virtually, where the ILEC itself owns and maintains the equipment.  Whichever method is chosen, the ILEC is required to permit collocation at reasonable rates and terms.

The gap must be filled for emerging and established CLECs in Internet Service Providers (ISP).  Whichever method of collocation the client chooses, there must be the right personnel and carrier experience to plan and provision the appropriate collocation infrastructure that will satisfy all ILEC requirements.  From cage construction to circuit provisioning and testing, we will provide end-to-end service for its CLEC clientele.  Collocation services will include, but not be limited to the following:

  • Cage Construction
  • Superstructure Construction
  • Circuit turn-up and acceptance
  • New facility or existing facility augmentation with core network services
  • CAD design services
  • Consultation

Network Operations Center (NOC)

The effective function of a CLEC or ISP is dependent upon a well-planned and smoothly functioning Network Operations Center.  The NOC is the central nervous system and brains of any carrier service.  'Specialty' trained planners and technicians can serve even the most sophisticated requirements for network operations.  Because of this specialized experience and diversified communications provisioning capabilities, it is possible to offer complete end-to-end service to customers. NOC offerings include but are not limited to the following:

  • Design, provision and offer logistical support for new or existing centers.
  • Comprehensive CAD services
  • Analysis and evaluation of NOC plans
  • Consultation for future growth potential
  • Complete project management services

Recovery Center

Disasters of all magnitudes happen.  Most businesses that have a disaster plan take into account the provisioning of the "Recovery Center"  that will offer the following:

  • Complete planning, engineering, design and implementation of Recovery Centers
  • Provisioning of Network Reconfigurable Service (NRS)
  • Provisioning of Alternate Redundant Routing Service (ARRS)
  • Consult on geographical issues in site selection

Control Center

Control centers manage the flow of communications between CLEC and customers relating to service or repair requirements.  A control center may be part of a NOC or a separate virtual center remote to the CLEC's operations.  The control center should be prepared to set-up and manage individualized control centers to handle requests from service and/or repair by CLEC or its customers.  Its personnel should have experience and competencies from plain old telephone services (POTS) to such advanced services as SS7 and offer the following:

  • Receive trouble reports via FAX, e-mail, telephone or Internet.
  • Log all trouble communication
  • Dispatch, control and resolve day-to-day maintenance issues
  • Dispatch technicians to specified locations
  • Offer advanced technical support services covering the gamut of telcom technologies.

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